The Best in Everyday Beauty

FAQ's

Accounts 


Do I need an account to purchase items from CALA?

No, you can go through the checkout process as a guest and simply save your information for the next time you shop with us. When you create an account, you will be able to check up on your order’s status and view your order history.

Do you have a newsletter?

We do! Please sign up for it by going to the bottom of our web page or during checkout. You’ll be the first to know about our deals and newest arrivals! 

Returns


How long do I have to make a return?

If you wish to return an item, you must do so within 30 days of receipt.

How do I make a return?

Please contact our customer service team to get a return authorization number. You may reach us via email at customerservice@calaproduct.com. You must include the return authorization number and your reason for returning on either your receipt or packing slip.

Can I return used items?

We do not accept used items or empty containers as returns. All items must be in their original condition.

How much does it cost to return an item?

You are responsible for return shipping and handling costs, and we do not refund original shipping costs. *Please note, we do not accept any packages C.O.D.

Can I return a gift?

If you wish to return an item that you received as a gift, we will refund the value of the item in the form of online credit at CALAProduct.com. Please contact customer service via email at customerservice@calaproduct.com for more information on gift returns.

What if my return gets lost in the mail?

We are not responsible for lost packages, so please make sure to take note of your tracking number before mailing your return.

How will I receive my refund?

Returns will be refunded back to the original form of payment used at the time of purchase.

How long will it take to receive my refund?

Returns will be processed 1-2 weeks after our office receives your item(s). However, you may not see the refund credited back on your bank statement for up to two billing cycles.

Where do I send my return?

Please mail your returned products to:

CALA Products
Attn: Returns/Exchanges Dept.
3121 South Main Street
Los Angeles, CA 90007

Exchanges


How long do I have to make an exchange?

If you wish to exchange an unused product, please return the item within 30 days of receipt.

How do I make an exchange?

Please contact customer service to get a return authorization number. You may reach our team via email at customerservice@calaproduct.com. You must include the return authorization number as well as instructions for which item(s) will be exchanged on either your receipt or packing slip.

How much do exchanges cost?

You are responsible for exchange shipping and handling costs, and we do not refund original shipping costs.

Where do I send the item I wish to exchange?

Please mail your exchange to:

CALA Products
Attn: Returns/Exchanges Dept.
3121 South Main Street
Los Angeles, CA 90007

Damage Products


In the event that you receive an item that has been damaged or broken and wish to receive a replacement, please contact customer service within 30 days of receipt. We will not replace items after 30 days. You may contact customer service via email at customerservice@calaproduct.com.

Discount Codes and Coupons Policy


It is the shopper’s responsibility to apply any desired code at checkout. If the shopper fails to apply a desired code, we cannot apply the code for them afterwards. If the customer would still like to use the code, they must cancel their order and process the order again. They will be responsible for applying the code.

Allergy and Health Disclaimer


The information provided is for reference only. Many people experience allergic reactions to cosmetic products. It is impossible to screen for all potential reactions. Most people do NOT have adverse reactions but there is a chance that a product could cause a reaction for a customer. If you have a negative reaction to our product, please contact us at customerservice@calaproduct.com.

There are ways for you to try to avoid allergic reactions to cosmetic products. We suggest testing the product in an inconspicuous area, like the inside of your elbow, first. Wait 24-48 hours to see if you have a reaction. Then, if all is well, you should be safe to use the product on your face. If you are sensitive to cosmetics or specific ingredients, please review all product details and ingredients carefully. Please do further research and/or consult with a professional if you are concerned about allergic reactions.