Shipping & Handling
We are excited that you made your purchase with us, and we are dedicated to getting your ordered items to you as soon as possible. All orders are usually shipped within 48hrs after placing your order.
AT THIS TIME, WE ONLY SHIP WITHIN THE UNITED STATES AND CANADA. WE DO NOT SHIP TO PO BOXES.
CALA® offers the following shipping options for shipments within the USA:
- Standard Ground Shipping (5-10 business days on average)
- Orders are only shipped on business days: Monday-Friday, excluding holidays
- Free standard shipping on purchases with a subtotal of $50 and over, after any promotions and discounts are applied
Please note that our warehouse closes on major holidays.
Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.
How do I track my order?
Once an order has been processed for shipment, your tracking number will be available in your order details by logging into your account. In addition, you will receive an email to the email address associated with your account with the updated tracking information.
If you have any questions, please reach out to us at firstname.lastname@example.org
CALA® is not responsible for lost or stolen packages. If your item has been damaged, please let us know within 24 hours of receiving.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. You will be notified if there is a delay. Your patience is greatly appreciated.You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States and Canada using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.